Cross-Function

IT Company Improves Pre-Sales and Quality of Service with Microsoft Partner Benefit

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Perception Group started as a member of the Microsoft® BizSpark® program, which provides IT startups with resources to help get their business off the ground; they are now a Microsoft Gold and Silver Competency partner delivering IT services to many clients across Argentina. The company was quick to spot opportunities in cloud services and has expanded its portfolio to include these. They viewed Microsoft as a strategic partner in growing their services and adding clients beyond Argentina. As a Microsoft Partner Network (MPN) member, the company was able to leverage Microsoft Partner Services for pre-sales and advisory support. Backed by the guidance received from Partner Services, they were able to generate impactful pre-sales bids which led to new business, reduced time in investigating new technologies, and delivered high quality and faster advisory support to solve customer issues.

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Start-up Improves Support and Pre-sales with Microsoft Partner Network Benefits

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Circo Studio is an Argentinian IT services start-up that delivers collaboration and project-management solutions for clients. The fast-growing Microsoft® Silver Competency partner was focused on adding new clients and expanding its service offerings to include cloud services. Circo Studio leveraged Technical Pre-sales and Advisory Services from Microsoft Partner Services to gain an understanding of new technologies and to better respond to customers’ pre-sales and technical issues. Through the use of Partner Services, Circo Studio was able to gain traction in the marketplace and also compete against large and experienced IT services firms and win new customers. Circo Studio was also able to reduce its costs responding to bid requests, and provide superior quality of service to its clients.

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Partner saves time and money in resolving customer issues with online support forums

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Wipfli LLP is a multi-discipline professional services firm and ranks among the leading accounting and consulting firms in the United States. As a Microsoft® Gold Competency partner, Wipfli supports many small and medium-sized businesses with services related to the deployment, management, and customization of Microsoft Dynamics® GP. Rising support costs and a desire for faster response time to customers’ support cases encouraged Wipfli to evaluate online support forums. The company participated in Microsoft’s Partner Online Technical Community (POTC) pilot program in 2009 and soon started realizing significant value. By using POTC forums, Wipfli is able to reduce their reliance on support tickets by 33%, thus avoiding an estimated minimum of U.S.$27,000 in annual support costs.

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Consultancy revitalizes deployment practice and reduces sales cycle by 50%

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After attending the Microsoft® Desktop Optimization Practice Accelerator (“PA”), TechData developed a unified and consistent approach to deployment projects, shortened their sales cycle, and grew revenues while increasing customer satisfaction. The Microsoft brand helped improve TechData’s customer confidence, leading to repeat business and increased profits.

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Consultancy increases delivery quality and profitability with improved consistency

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Wortell accelerated proposal development, improved offering quality and competitiveness, and raised margins using Microsoft® Practice Accelerators (“PAs”). Adopting Microsoft’s standardized practice development materials and processes allows company architects to develop new practices in half the time previously needed. The company leveraged PA’s best practices, content, and tools to improve repeatability across its services portfolio. Using its new and updated offerings, Wortell consultants prepare and deliver customer solutions 10-to-20% faster, resulting in a net profitability growth of 15%. The company’s sales success rate has gone up by 10 points, while customer satisfaction and repeat business have increased.

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