Dynamics

Partner saves time and money in resolving customer issues with online support forums

By | Business Case Consulting, Case Study | No Comments

Wipfli LLP is a multi-discipline professional services firm and ranks among the leading accounting and consulting firms in the United States. As a Microsoft® Gold Competency partner, Wipfli supports many small and medium-sized businesses with services related to the deployment, management, and customization of Microsoft Dynamics® GP. Rising support costs and a desire for faster response time to customers’ support cases encouraged Wipfli to evaluate online support forums. The company participated in Microsoft’s Partner Online Technical Community (POTC) pilot program in 2009 and soon started realizing significant value. By using POTC forums, Wipfli is able to reduce their reliance on support tickets by 33%, thus avoiding an estimated minimum of U.S.$27,000 in annual support costs.

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Water Distribution Start-up Uses Microsoft Dynamics® to Manage Growth and Drive Business Value

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Primo Water Corporation, based in Winston-Salem, NC, is the leading supplier of bottled water dispensers in the US. The company operates in two segments – Primo Bottled Water Exchange that sells 3 and 5 gallon bottles of purified water and Primo Products that sells water dispensers for those and other compatible bottles. As a privately owned, fast-growing start-up firm, the company quickly outgrew the capabilities of their QuickBooks accounting software and chose to migrate to Microsoft Dynamics® GP. Primo Water needed a comprehensive solution to take advantage of the technology capabilities, but wanted to avoid the complexity and high costs that often come with larger, more drawn out implementations. By adopting and upgrading to the latest version of Microsoft Dynamics GP, Primo Water achieved added business value, while being able to deploy the solution quickly and affordably.

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Conceptual 3D render image with depth of field blur effect. Compass with the needle pointing the word customer Concept of crm and lead conversion.

The Hosted Microsoft Dynamics CRM Opportunity for Partners

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Of all Software-as-a-Service applications to date, none has received more attention and better market traction than Customer Relationship Management. Microsoft has released Dynamics® CRM 4.0, a deployment-neutral product that partners can equally leverage for both hosted and on-premise deployments. Partners should add the profitable hosted CRM offering to their solution portfolio.

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